Technical requirements and evaluation methods of intelligence levels of intelligent customer service systems
Recommendation · Metadata verified · In force
ITU-T SG21 · QUESTION 5
Standards give structure.
Intelligence takes form.
From a concept or a technology to a connected body of standards.
Explore nine themes connecting AI-enabled multimedia applications.
THE ROLE OF Q5Static diagram
Shared technical foundations for different systems.
Capabilities
Image · video
Speech · text
Multimodal AI
Standardization
Frameworks & needs
Define the scope
Data & formats
Organize information
Tests & metrics
Compare capabilities
Applications
Agents
Digital humans
Industry uses
- 01Identify needs
- 02Agree approaches
- 03Support collaboration
Ask about standards, terminology and applications. Follow the source references in each answer.
09Themes
100Catalog records
27Planned media slots
51 Recommendation families43 Project records6 Candidate records
01
Browse themesNine themes, one knowledge map
017 catalog records
Foundation Models Evaluation & Assessment
Explore how foundation models are tested, compared and assessed, from general capabilities to multimodal tasks.
Foundation model / Benchmarking
0225 catalog records
Foundation Model Platforms & Engineering Capabilities
Explore the engineering capabilities of foundation model platforms across data preparation, training, deployment and operation.
Model platform / Data annotation
037 catalog records
AI Agents
Explore agents, their collaboration and applications through perception, memory, planning and tool execution.
Agents / Memory
045 catalog records
Hardware & Computing Power Benchmark
Understand computing benchmarks and energy-efficiency measurements through processors, clusters and interconnect architectures.
Computing power benchmark / DNN processor
053 catalog records
Embodied AI
Connect model capabilities with perception and action in the physical world, and explore system frameworks, data and testing.
Embodied AI / Teleoperation
0612 catalog records
Generative AI & Multimedia Processing
Explore text, audio and multimodal generation applications, alongside retrieval augmentation and media processing systems.
AIGC / RAG
0710 catalog records
Digital Human Systems
Understand digital human systems and interactions, from appearance, voice and motion to platforms and interfaces.
Digital humans / Rendering
0813 catalog records
Federated Learning & Distributed AI
Explore model collaboration across participants and the architecture and evaluation of device-edge-cloud systems.
Federated learning / Participants
0918 catalog records
Vertical Industry & Knowledge Engineering
Explore industry scenarios through domain data and knowledge organization, connecting practical problems to standardization.
Knowledge engineering / Domain-specific dataset
02
View allExplore the catalog
Start with an identifier or a questionTechnical requirements and architecture on artificial intelligence-based media processing service
Project records · Metadata verified · Approved on 2026-08-29
Requirements for intelligent surface-defect detection service in industrial production lines
Recommendation · Metadata verified · In force
Requirements for artificial intelligence based machine vision system in smart logistics warehouse
Recommendation · Metadata verified · In force
The catalog distinguishes Recommendations, projects and candidates, with unknown status and full-text gaps kept explicit.
03
View media planSee the ideas behind the technology
Diagrams · animations · videosDiagram · media to be added
imageEvaluation & assessment · Concept diagram
Dimensions and workflow of model evaluation
Animation · media to be added
animationEvaluation & assessment · Process animation
How inputs, tasks, metrics and evaluation results connect
Video · media to be added
videoEvaluation & assessment · Introduction & case video
Model evaluation methods and practical testing scenarios